We will accept returns of regularly priced and sale (not clearance – see below) merchandise if the return is postmarked within 7 days of receipt. No restocking or processing fees will ever be charged. Return postage is the responsibility of the customer. Refunds will be processed when the items are received and inspected. Any items that show wear or which cannot be resold due to odors (including smoke) will not be accepted.
Special orders are not returnable. All items sold at 70% are final sale and returns will not be accepted.
All returns must be authorized. Please email firstname.lastname@example.org for an authorization number. This number must be displayed on the shipping label or packaging. Shipments received without this number visible on the exterior will not be accepted. All return requests should include the customer’s name, order number and reason for the return.
Returns shipped from the United States: Customers must indicate clearly "RETURN OF GOODS" and declare low value on the parcel to be exempt from custom/duty fees. Marianne Style is not responsible for any fees encountered due to the customer's failure to comply with this policy.
Exchanges shipped from outside Canada and the U.S.A: All exchanges shipped from outside America must be shipped via the post office and NOT a private company such as UPS and FedEx. Customers must make sure to indicate a low value (under $80) on the parcel. This will ensure that custom/duty fees are not charged. Marianne Style is not responsible for any fees encountered due to the customer's failure to comply with the policy.
We strongly recommend securing a tracking number as we are not responsible for returns that are lost or damaged.
45 Beckwith Street North
Smiths Falls, ON Canada
We are pleased to offer free shipping for Canada and the continental United States. Shipping charges and import duties/taxes apply to all international orders. Please contact us with your location and the items you wished shipped for an estimate.
All prices quoted are in Canadian Funds. Final checkout is always in Canadian Dollars.